Enhancing Customer Experience and Implementing Predictive Search:

Discover how Designer Frames Outlet boosted conversions by 28% with Sparq's predictive search and virtual try-on integration. Read the full case study now!

How a Canadian Street Fashion brand, increased its Average Order Value by 18% using Sparq
15 MS Response Time
6 Weeks Implementation Time
28% Increase in CR

Client: Designer Frames Outlet, a leading online retailer specializing in designer eyewear, aimed to enhance their customer experience by improving the search functionality and integrating advanced features like virtual try-on. The goal was to streamline product discovery and increase overall user engagement on their platform.

The Challenge: The key challenges included integrating a predictive search and dynamic filtering system into their existing infrastructure, customizing the UI to match the brand’s aesthetic, and seamlessly incorporating a virtual try-on feature. Additionally, optimizing performance while maintaining a user-friendly experience was critical.

Solution: We implemented Sparq's advanced search and filtering solution, providing a tailored predictive search, integrating over 16 dynamic filter categories, and seamlessly merging the virtual try-on feature with their Vue.js application. The result was a faster, more intuitive user experience that significantly improved customer satisfaction and engagement.

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About Designer Frames Outlet

Designer Frames Outlet is a leading online retailer specializing in high-quality eyewear at affordable prices. Catering to a broad audience, they offer a wide selection of designer eyeglasses and sunglasses from top brands like Versace, Prada, and Michael Kors. Known for their customer-centric approach, Designer Frames Outlet provides a seamless shopping experience, including a cutting-edge virtual try-on tool that allows customers to see how frames fit and look in real time before making a purchase. With over 15 years in the business, they have built a strong reputation for delivering value and style to their customers across the globe.

Challenges

1. Integrating Predictive Search with Existing Systems: Designer Frames Outlet required a highly responsive and intuitive predictive search functionality that could deliver accurate results as users typed in queries. The challenge was to ensure seamless integration with their existing backend systems and ensure that the search results were consistently relevant and personalized for each user.

2. Developing a Highly Customized UI: The project demanded a user interface that not only matched the aesthetic and branding of Designer Frames Outlet but also provided an intuitive and visually appealing experience for customers. Achieving a balance between a clean design and advanced functionality, including dynamic filtering options and product displays, was a complex task.

3. Integrating the Virtual Try-On Library: One of the most significant challenges was to integrate the advanced Virtual Try-On (VTO) library with our Vue.js application. The VTO feature is a crucial part of the customer experience, allowing users to visualize how different frames would look on their faces in real time. Ensuring smooth operation, compatibility, and responsiveness of this feature across all devices required meticulous planning and development.

4. Implementing 16+ Dynamic Filter Categories: Designer Frames Outlet needed the implementation of over 16 dynamic filter categories to allow users to narrow down their search results effectively. The challenge was to create a filtering system that was both fast and efficient, capable of handling a large number of products without compromising the speed and responsiveness of the site. Additionally, fitting these filters into the existing UI without overwhelming the user was a key concern.

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Solution

Sparq, is a cutting-edge search and filtering solution specifically designed to enhance the user experience on e-commerce platforms. For Designer Frames Outlet, we provided a comprehensive search solution that includes predictive search, advanced filtering options, and a seamless integration with their existing virtual try-on feature. Sparq’s ability to deliver fast, accurate, and personalized search results ensures that customers can easily find the products they are looking for, thus increasing conversion rates and customer satisfaction.

Implementation Process: The implementation of Sparq for Designer Frames Outlet involved a multi-faceted approach. On the backend, our team fetched product data from the client’s servers and indexed it on Sparq’s servers, ensuring quick and reliable access to up-to-date product information.

For the frontend, we developed highly customized components and filters that aligned with Designer Frames Outlet’s existing UI. This included integrating the virtual try-on library into our Vue.js application, allowing users to visually try on frames directly from the search results. To optimize performance and improve load times, we minimized the use of heavy libraries and employed Pinia for state management, which was crucial given the complexity of the UI.

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Features Utilized:

  • Predictive Search: This feature was implemented to provide real-time search suggestions, helping users quickly find relevant products as they type.
  • Faceted Navigation: We created dynamic filters allowing customers to refine search results based on multiple attributes such as brand, color, frame type, and price.
  • Custom UI Components: The UI was customized to match the client’s brand aesthetics while maintaining a smooth and user-friendly experience.
  • Virtual Try-On Integration: We seamlessly integrated the virtual try-on feature with our search solution, enabling users to try on frames directly from the search results.
  • 16+ Dynamic Filter Categories: We implemented over 16 dynamic filter categories that were integrated into the UI, allowing users to narrow down their choices effectively without compromising speed or usability.
  • Implementation

    Timeline: The implementation was executed over several key phases across 6 weeks. The initial phase focused on data integration and backend setup, followed by the customization of UI components and filters. The final phase involved testing, optimization, and the integration of the virtual try-on feature to ensure seamless functionality and a superior user experience.

    Challenges and Overcoming Them: Integrating the virtual try-on library into our Vue.js-based application posed a significant challenge. To overcome this, our team optimized the codebase by minimizing reliance on heavy libraries, thereby enhancing the site’s speed and responsiveness. Additionally, implementing and organizing 16+ dynamic filter categories into the existing UI required careful design and testing to ensure a user-friendly experience without overwhelming the customer.

    Collaboration: Throughout the implementation, we maintained close collaboration with Designer Frames Outlet’s team. This involved regular meetings and updates to ensure that our development efforts were aligned with the client’s vision. Any adjustments were swiftly made, ensuring that the final product not only met but exceeded the client’s expectations

    Results

    After implementing our search and filter solution for Designer Frames Outlet, we observed significant improvements across various key performance indicators (KPIs). The introduction of predictive search, dynamic filtering, and the integration of the virtual try-on feature resulted in the following outcomes:

  • Increase in Conversion Rate: The conversion rate improved by 28%, driven by the enhanced search accuracy and the ease with which customers could find and try on products.
  • Reduction in Bounce Rate: The bounce rate decreased by 15%, as users were more engaged with the intuitive search and filter functionality, leading to a better overall shopping experience.
  • Improvement in Search Speed: The average search query response time was reduced by 35%, providing users with faster results and increasing overall satisfaction.
  • Increase in Product Views: There was a 40% increase in the number of products viewed per session, indicating that users were exploring more options before making a purchase decision.
  • Enhanced User Satisfaction: User satisfaction scores, as measured through post-purchase surveys, increased by 22%, reflecting the positive impact of the new features on the shopping experience.
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    Conclusion

    Designer Frames Outlet faced the challenge of enhancing their e-commerce platform's search and filtering capabilities while seamlessly integrating an advanced virtual try-on feature. By implementing Sparq's tailored search solution, we provided a highly customized UI, predictive search, and over 16 dynamic filter categories. This transformation led to a significant increase in conversion rates, product views, and overall user satisfaction. The success of this project not only improved the shopping experience for Designer Frames Outlet’s customers but also reinforced the brand's position as a leader in the online eyewear market.

    Moving forward, we plan to continue collaborating with Designer Frames Outlet to refine and enhance their search functionalities as their product catalog expands. Additionally, our ongoing support will ensure that their platform remains optimized for performance, helping them stay ahead in the competitive e-commerce landscape. We are also exploring opportunities to further personalize the shopping experience through AI-driven recommendations and additional feature integrations

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